At Preston Crafts, we are dedicated to ensuring your satisfaction with our handcrafted products. If you are not completely satisfied with your purchase, please review our refund and return policy below:

1. Eligibility for Returns:

• Items can be returned within 30 days of receipt.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. Return Process:

1. Contact our customer service at [email protected] to initiate a return. Please provide your order number and the reason for the return.

    

2. Once your return is approved, we will provide instructions on how to send the item back to us.

3. Refunds:

• Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund Only Cash on delivery
  or as a cash refund, typically within 7-14 business days.

4. Non-Returnable Items:

• Certain items may be non-returnable, such as:
  • Customized or personalized products
  • Sale or clearance items

5. Exchanges:

• We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.
  
  If you have any question, please contact our customer service at [email protected].